EPOS KNOWLEDGE BASE

Order Audit

POSTED ON  BY NICHOLAS TEN

 

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The Order Audit function has further enhanced the security of user’s operations and vastly reduced the possibility of fraud at user’s end, especially for larger businesses with many staff.

Users can use this functionality to:

  • Detect any potential fraudulent activities throughout the business operations
  • Closely monitor the highly suspicious work shifts
  • Retrieve the records on clearing orders and reducing item quantities being performed at the POS.

To access the Order Audit, from the Feature Panel, under Reporting click on Order Audit. Users will then be directed to this page.

  1. Date & Outlet Filter
    Allow users to generate an Order Audit report based on a specific date and Outlet and Cashier-On-Duty.

    Click on Apply Filter to generate a report.
  2. Audit Report
    Shows the staff, outlet, number of transactions processed, number of times an order was cleared, deleted items, and reduced quantity. Based on these factors, a suspicion rating will be tabulated for every staff

    💡Users must perform END SHIFT at the POS in order for the order information to be synchronised to the Backend Portal for auditing.
  3. Staff Audit Details
    Click on the staff to access the audit details on the particular staff. For more details, see     Staff Audit Details.

In order to tighten security measures for restaurant owners, this feature allows users to check the time in which orders sent to the Kitchen were canceled. 

Users can navigate to the Order Audit tab in the Backend portal and filter the cashier account assigned at the store. 

Once it has been filtered by the cashier, users can click on the cashier’s name to view that specific cashier’s action list.

Users can then filter by action and select ‘Cancel Kitchen Item’ to view the list of items that were sent to the kitchen and canceled afterwards. 

From the list of items filtered by the specific cashier and action, users can view the specific date and time that the kitchen item was canceled.

Users can select on the ‘Details’ button to view the specific item(s) that were canceled.