EPOS KNOWLEDGE BASE

Payment Report

POSTED ON  BY NICHOLAS TEN

After signing up for EPOSPay service, users can check the Payment Report from the backend system. 

To access the report, users can go to the Payment Report under Reporting Category. 

⬇ Explore the functionalities of the product page by toggling between tabs below.⬇

The EPOSPay Payout Schedule is initiated automatically every Monday by default.

Payout Cut-off date: every Wednesday

  • Transactions made after Wednesday will be paid out the next payout date
  • Payout will be deposited to the client’s bank on Monday/Tuesday within the same week 

 

** Due to individual bank’s processing time, payout amount and relevant verification checks for fraud, they payout might arrive on Wednesday instead

In the EPOSPay Page, users can export the specific report by choosing Dates, Order Number, Payment Methods, Payout Status and Outlets. 

1. Date

Users can enter the From Date (Start Date) and To Date (End Date) to get the data for a certain period. 

If no date filters are applied, the system will display data for all dates. 

2. Order Number

Users can search for the Order Number to track the details for a specific transaction. 

If there is no Order Number filter applied, the system will display data for all transactions. 

3. Payment Methods

Users can see the summary data for different payment methods including: 

  • All payment methods
  • Visa, Mastercard, American Express, Diners, Discover, JCB, UnionPay
  • ApplePay, GooglePay

4. Outlets

For the users with multiple outlets, they can choose to get the report of All Outlets or specific outlet(s). 

5. Payout Status 

Users can get the report for different types of Payout Statuses. 

  • Confirmed: Payout completed
  • Pending Payout: Pending Adyen to initiate payout

After setting all the filters, users have to click on the ‘Apply Filter’ button to view the desired transactions.

Users can download the Payout Report PDF file by clicking on the Export button. 

Once a payout has been made, users can download the Payout Report under the Batch column.

Users can click on the Batch Number to view the Payout Report.

The EPOSPay Payout Report will list down every transaction that is paid via EPOSPay. 

Users can download the Payout Report PDF file by clicking on Download as PDF button. 

In order to make it more convenient for users to locate the specific payout report from the EPOS Backend, the Payment Reference Number that corresponds with that on the Bank Transaction List will be displayed. 

Users can navigate to the Payment Report on the EPOS Backend and filter out transactions with a ‘Confirmed’ payout status. 

By clicking on the Batch Number associated with the transaction, users can view the Payment Reference Number on the EPOSPay Payout Report. 

This Payment Reference Number will correspond to that on the Bank Transaction List.