Payment Terminal

Here are some videos to guide you through the payment flow. Including the POS, Kiosk, and QR Ordering systems.

1. POS Transactions

Card Payments

E-Wallet Payments

2. Kiosk

Card Payments

E-Wallet Payments

3. QR Ordering

Users currently have two options to perform refunds or void payments:

1. Directly from the Credit Card Terminal
2. Antom Portal

Note: You will need to refund/void the transaction in the POS Frontend first before initiating any refund/void in the credit card terminal or Antom portal. To learn more about how to void/return orders on the POS, please refer to this link. 

• Refunds triggered will be paid out instantaneously to customers

Refunds Processed via the Credit Card Terminal

Note: Currently, our payment terminal does not support automatic refund processes to the POS. To process a refund, users should first void or return the order on the POS to keep settlement reports accurate, then perform the refund separately on the payment terminal.

1. Navigate to the Transactions tab.

2. Select the transaction that has already been paid and needs to be voided, as shown below.

3. Tap the Refund button.

4. Enter the associated PIN for approval.

5. Provide a refund reason and click Refund to proceed.

6. Click Confirm to finalize the refund.

7. The transaction will now be successfully voided.

8. To verify, return to the Transactions tab. The payment will be marked as Refunded, with the reason displayed below.

Refunds Processed via the Antom Portal

1. Users are required to access the backend dashboard through the following link: https://dashboard.alipay.com/global-payments/home

2. Select Transaction > Transaction Query

3. Filter the transactions to be refunded or directly search for the Transaction ID of the transaction to be refunded.

4. Click the Transaction ID to be taken to a new display as shown below:

5. Click Refund to initiate a refund process.

6. In the refund process, you need to:

• Enter the refund amount and refund reason (optional).
• Confirm the refund information, enter the Antom payment password, and click Submit.

Note: When initiating a refund for the first time through Antom Dashboard, you need to click Change Password below the Antom payment password input box to set a password as shown below:

7. To confirm a successful refund, return to the transaction query page, filter the transaction, and check that the transaction type shows as Refund and the Status is Successful, indicating that the transaction has been successfully refunded.

Note: Click a specific transaction ID to view the refund details for the transaction.

Note: Transactions are stored for up to 40 days. For access to records beyond this period, please contact us through the WhatsApp GroupChat.

In this section we will explain how users can Filter and Download Settlement Reports.

To find the Antom Portal User Guide, please refer to the deck here.

1. Login into your Antom Dashboard

2. Navigate to Settlement Reports

• Go to Finance > Settlement Reports.

3. Filter by Month

• Select a month from the filter options.
• • Hover your mouse over a specific day in the month to see the Download button appear.
  • Click the Download button to download settlement reports for that day.

Note: Settlement reports are generated on the second day after the bank receipt for each batch settlement (T+1).

For example, transactions made on the 24th will be reflected in the settlement details and summary reports on the 25th. So, when you select and download the report for the 25th, it will contain the settlement transactions for the 24th.

4. Filter by Year

• Select the year you want to filter by.
• Download monthly settlement reports for each month.

Note: Monthly reports are usually generated by the second day of the following month.

In this section, we’ll explain the functions of:

1. Payment Terminal Hardware: Explanation of the hardware functions. 
2. Changing the Receipt Roll: Guide on how to replace the receipt roll for the payment terminal.
3. Enabling Remote Assistance: Instructions on how to enable remote support, allowing our team to assist with configuration or troubleshooting issues.

Payment Terminal Hardware

1. Power On Button

2. Volume Button

3. Charging Slot → Type – C cable used

Changing the Receipt Roll

1. Open the Cover: Lift the cover of the payment terminal to access the receipt roll.

2. Remove the Old Roll: Take out the used receipt roll from the compartment.

3. Insert the New Roll: Place the new roll in the compartment, ensuring the paper roll is facing upwards as shown below.

Enabling Remote Assistance

Enabling Remote Assistance allows our team to remotely assist you with configuration or troubleshooting, ensuring quick and efficient resolution of any issues with the payment terminal.

1. Select the Remote Assistance App on the Payment Terminal as shown.

2. Turn on ‘Enabled unattended’ toggle and click on ‘Start’ button